Where CPSL Mind started.
Cambridgeshire, Peterborough and South Lincolnshire Mind (CPSL Mind) is a values-led mental health charity delivering strengths-based services that support recovery and promote positive mental health across diverse communities.
Like many charities, CPSL Mind trains a mixed workforce — paid staff alongside volunteers, spread across multiple localities and service lines. Each group brings different needs, schedules and motivations, yet all must meet the same safeguarding and governance expectations.
The UK Charity Commission is explicit that organisations must protect everyone who comes into contact with their work. For a charity working with vulnerable people, a gap in safeguarding training is not just a compliance risk — it is a mission risk. CPSL Mind needed a platform that went beyond tick-box compliance: one that made volunteers and staff feel genuinely supported, while still providing the centralised reporting and automated reminders that governance and commissioners demand.
What we built together.
Deployment began with service-based pathways — distinct learning tracks for Peer Support workers, Fundraising teams, Reception and Front-of-House staff, and Managers — each layering mandatory safeguarding modules with role-specific capability content and wellbeing resources.
Cademi's psychometric and self-appraisal tools gave every learner a personalised profile, so training recommendations reflected individual learning styles and development goals rather than a one-size-fits-all curriculum. For volunteers in particular, feeling seen as learners — not just resources to be processed — made a measurable difference to engagement.
Mobile-first delivery meant community-based staff and volunteers who are rarely at a desk could learn on their own schedule. Automated reminders and real-time dashboards removed the manual chasing that had consumed team leaders' time, putting compliance status, completions and engagement trends in a single view.
What's changed since.
Compliance status, course completions and engagement trends are now visible in one place — providing the evidence packs that commissioners and governance boards expect, without anyone building them by hand.
The outcome is a learning environment that feels personal and supportive, backed by the infrastructure a modern, accountable charity requires.